Shipping

Please note any overseas postage will not arrive in time for christmas from 12 December 2013

Delivery Cost

Within New Zealand:
Postage and packaging $7 + $4.90 for rural delivery
 

International:  

Zone
Up to 250g
250-500g
500g-1kg
1-1.5kg
1.5 -2kg
Australia
$15
$23
$25

$35

$45
South Pacific
$19
$21
 $29   
$39
$45
East Asia & North America
$21
$25
$40
$50
$65
UK & Europe
$21
$27
$37
$54
$70
Rest of the World
$25
$30
$45
$55
$75
 

 

Target Delivery Time

 
Within New Zealand:
Allow 3 - 10 working days. If delivery is to a rural address please add an extra day to these times.
 
International:
Allow 5 - 10 working days for Australia and 5 - 20 working days for the rest of the World.
 
Final postage dates for Christmas 2013 are as follows:   Friday 9th December to Australia. Monday 1 December for the Rest of the World.
 
You can expect that items will usually arrive at their destination within the specified target delivery time. However, as the companies we use may not be able to directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within these times. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs may take longer.
 
Please note if you wish to order something for Christmas please be aware that you will need to order earlier than usual.
 
 
 

Delivery Method

 
 
Within New Zealand:
We use a courier company  Fastway Couriers. A signature is required for all deliveries. If there is no-one home the courier will leave a card so the recipient can arrange a time for re-delivery. Please note deliveries will take place on weekdays only.
We may sometimes use New Zealand post for rural delivery.
 
International:
We use New Zealand Post International Air. This is the fastest of the economical options for overseas delivery. 
 
Please ensure you enter the correct delivery address when ordering items. If there is any customer error in the address given, redelivery to the correct address may incur an additional delivery charge. If an order is not delivered when expected it is your responsibility to advise us promptly. We can then contact the delivery company to rectify the problem. Kiwiana Gifts & Souvenirs will not be held responsible for any loss or damage arising from a late or missing delivery.But we will try our best to solve the problem, A late delivery does not constitute reasonable grounds to cancel an order.